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Terms Of Service

Last Updated: November 2025

These Terms of Service form a legally binding agreement between you and Kerrsid Net S.R.L., a company organized and existing under the laws of Romania, with its registered office at Oradea, Bihor, Str. Independenței nr. 11, Romania, registered with the Romanian Trade Register under no. [●] and having fiscal identification code (CUI) 45014723 (“Kerrsid”, “we”, “us”, or “our”). These Terms govern your access to and use of our white-label software platform and all related services that we provide, including the subscription plans Delegate, Elevate and Dominate (together, the “Platform” and the “Services”).

By creating an account, logging into the Platform or using any part of the Services, you confirm that you have read, understood and agree to be bound by these Terms. If you are using the Platform on behalf of a company or another legal entity, you represent and warrant that you have the authority to bind that entity to these Terms and, in that case, all references to “you” or “your” refer to that entity and its authorised users. By using the Platform, you also confirm that all registration information you provide is true, accurate, current and complete.

The Platform is provided exclusively for professional and business use and is not intended for personal consumer use. By accepting these Terms, you confirm that you act as a professional (business, authorised person, sole trader, PFA or other legal entity) and that your use of the Platform is directly connected to your commercial, professional or organisational activity. You understand that your relationship with Kerrsid is a business-to-business (B2B) relationship and that consumer protection rules do not apply to this agreement.

These Terms apply together with our Privacy Policy and, where relevant, our Data Processing Agreement (DPA) that implements the requirements of the EU General Data Protection Regulation (GDPR). When applicable, they may also incorporate additional commercial terms made available on our website or within the Platform, including specific conditions for the Delegate, Elevate and Dominate subscription plans, as updated from time to time. All of these documents together form the entire contractual framework between you and Kerrsid for the use of the Platform and the Services and are intended to function as a written contract that can be presented to ANAF or other Romanian authorities when needed.

Certain components of the Platform may be provided under “open-source” or “free software” licences. Those components are governed by the terms of the respective open-source licences and not by these Terms. Your use of the Platform does not grant you ownership of any intellectual property rights in the Platform or in any underlying software or content, except for the limited rights explicitly granted in these Terms.

If you do not agree with these Terms, you must not create an account, must not log in and must not use the Platform or the Services. By accessing or using the Platform in any way, including through the Delegate, Elevate or Dominate subscription plans, you are deemed to have accepted and consented to these Terms in full. If any provision of other documents, offers or communications conflicts with these Terms, these Terms will prevail unless expressly stated otherwise in a separate written agreement signed with Kerrsid.

Kerrsid may modify or update these Terms from time to time, for example to reflect changes in the Platform, changes in applicable Romanian or EU legislation or changes in our subscription and pricing model. The updated version will be published in the Platform and/or on our website with a new “Last Updated” date. Unless a different date is expressly indicated, changes will apply from the date of publication. Continued use of the Platform after the updated Terms become effective will constitute your acceptance of the new version. If you do not agree with the updated Terms, you must stop using the Platform and may request termination of your subscription in accordance with the termination provisions of these Terms.

Kerrsid provides access to a white-label software platform which you may configure and offer to your own clients under your own brand. We do not enter into any contractual relationship with your end-clients, and we do not control, verify or assume responsibility for the services, content or prices that you offer them through the Platform, including any administration or management commissions or additional fees that you may charge. You are solely responsible for your relationship with your clients, including for any contracts, terms of service or privacy notices that you put in place for them. To the maximum extent permitted by Romanian and EU law, Kerrsid is not liable for any disputes, claims, losses, damages, penalties or sanctions arising from your relationship with your own clients or from the way you configure or use the Platform.

The Platform is designed to support compliance with EU and Romanian regulations, including GDPR, but it is your responsibility to ensure that your specific use of the Platform, your business model and your communications with your clients comply with all applicable laws, tax obligations and sector-specific rules. This includes, without limitation, your obligations towards ANAF in relation to invoicing, accounting and tax reporting for the subscription fees and any additional commissions or services you charge your clients. You should consult a qualified Romanian lawyer or tax advisor if you need legal or fiscal advice regarding your use of the Platform, your relationship with your clients, your invoicing model or your obligations towards authorities.

1. Use of the Platform

a. Restrictions. You may use the Platform only if you are at least 18 years old and have full legal capacity under Romanian law. By creating an account or using the Platform you confirm that you act as a professional (PFA, SRL or other business form) and not as a consumer, and that you do not use the Platform in order to analyse, copy or reverse engineer it for the benefit of a competing product or service. If Kerrsid reasonably suspects that you are a competitor or that you use the Platform to develop or support a competing solution, Kerrsid Net SRL may suspend or terminate your access.

b. Platform Account Ownership. Your Platform account is created based on the identification and billing data you provide at registration. If you create the account in your own name, you are the owner of the account. If you create the account on behalf of a company or another legal entity, that entity is considered the owner of the account and you declare that you are duly authorised to bind it to these Terms. In case of conflicting claims over the same account, Kerrsid may request supporting documents (such as company documents, service agreements or powers of attorney) and may temporarily suspend access until the dispute is resolved by agreement between the parties or by a final court decision. To the maximum extent permitted by law, you agree not to hold Kerrsid liable for decisions taken in good faith regarding account ownership, suspension or transfer.

c. Intended Use and Professional Capacity. The Platform is designed for professional use in connection with your business, trade or profession, including but not limited to CRM, marketing automation, sales funnels and communication with your clients. You may only use the Platform for lawful activities and in accordance with these Terms, with the documentation provided in the interface and with the technical limitations of your chosen subscription plan (including Delegate, Elevate or Dominate). You are solely responsible for how you configure the Platform, the workflows you create and the results you obtain.

d. Compliance with Law and ANAF Requirements. You are fully responsible for complying with all laws and regulations that apply to your activity, including but not limited to Romanian company law, tax law and accounting regulations, invoicing rules, rules on unfair commercial practices, electronic commerce and distance contracts, as well as any sector-specific rules applicable to your business. Kerrsid provides only a technology tool and does not offer legal, tax or accounting advice. The existence of a function in the Platform does not mean that its use is automatically compliant with the law in your specific situation. You must ensure that the way you invoice your clients (including any administrative fees and the Delegate, Elevate or Dominate subscriptions), the way you record revenues and commissions and the way you store documents is compliant with ANAF rules. These Terms together with the invoices issued by Kerrsid form the contractual framework between you and Kerrsid for ANAF purposes, but they do not replace your own obligations towards your clients.

e. Data Protection and Roles under GDPR. In relation to personal data of your own clients, leads and contacts that you introduce or generate in the Platform, you act as “data controller” within the meaning of Regulation (EU) 2016/679 (GDPR), and Kerrsid generally acts as “data processor”. A separate Data Processing Agreement (DPA) between you and Kerrsid forms part of the contractual documentation and governs the way Kerrsid processes such data on your behalf. You are responsible for ensuring that you have a valid legal basis for all processing you perform through the Platform (for example consent, contract or legitimate interest), that you provide appropriate privacy notices to data subjects and that you configure the Platform in a way that reflects your legal obligations.

f. Data Subject Rights Management. You are solely responsible for receiving and managing requests from data subjects (for example your clients or leads) who exercise their rights under GDPR, such as the right of access, rectification, erasure, restriction, portability or objection to processing. You must configure and use the Platform so that you can identify the relevant data and act on such requests within the deadlines provided by law. If Kerrsid receives such a request directly from one of your contacts, Kerrsid may redirect it to you and will offer reasonable technical assistance, but the primary legal responsibility for the response remains yours as controller. You agree to indemnify Kerrsid for fines, damages and reasonable costs caused by your failure to properly handle data subject requests.

g. Data Breach Notification. If you become aware of a personal data breach affecting data that you control and that is stored or processed through the Platform, you must promptly investigate the incident, take corrective measures and decide whether you have an obligation to notify the National Supervisory Authority for Personal Data Processing (ANSPDCP), other relevant EU authorities or the affected individuals, in accordance with GDPR and Romanian law. Kerrsid will inform you without undue delay if it identifies a security incident in its systems that may affect your data and will cooperate with you within reasonable limits, but the obligation to notify the authorities and data subjects, and the related costs, remain your responsibility as controller, except where the law clearly places such obligations on Kerrsid directly.

h. Data Retention and Deletion. You are responsible for defining how long you keep personal data in the Platform and for implementing appropriate retention rules in line with GDPR and Romanian law. You should delete or anonymise personal data when you no longer need it for the purposes for which it was collected or when a data subject validly exercises the right to erasure, unless the law requires a longer retention period. After your subscription ends, Kerrsid will keep your data for a limited technical period (as described elsewhere in these Terms) to allow possible reactivation, after which it may irreversibly delete or anonymise the data, unless a longer retention is legally required. This does not replace your own obligation to respect the retention periods you have defined as controller.

i. Login Credentials and Security. You must keep your login details, passwords, API keys and any other access credentials for the Platform strictly confidential and must ensure that each user associated with your account (employees, collaborators, clients with sub-accounts) has their own unique access. You are responsible for all actions performed through your account and your sub-accounts, whether or not they were authorised by you. You undertake to implement appropriate security measures, such as strong passwords, limited access based on role, separate user accounts and, where available, two-factor authentication. If you suspect that your credentials or those of one of your users have been compromised, you must immediately change the password and notify Kerrsid so that we can take additional protective measures where needed. Kerrsid cannot be held liable for losses or damages resulting from the loss or misuse of your credentials or from your failure to implement basic security measures.

j. Use of Communication and Marketing Features. The Platform may include features for sending emails, SMS messages, WhatsApp messages, automated calls, push notifications or other forms of electronic communication to your contacts. These features may involve additional costs or third-party communication providers and will be invoiced according to your chosen subscription and the current price list. You are solely responsible for the content of all messages you send via the Platform and for ensuring that you have all legally required consents and permissions from recipients. You must comply with all applicable rules on direct marketing, opt-in and opt-out mechanisms, cookies and similar technologies, as well as with any sector-specific restrictions that apply to your activity. For Romanian and EU law purposes, you are considered the sender and advertiser of all communications sent via the Platform, not Kerrsid.

k. Third-Party Services and Integrations. The Platform may allow or require you to connect to external services operated by third parties, such as payment processors, email providers, messaging gateways, cloud storage, booking systems or other software tools. Any such third-party services are governed exclusively by the contracts and terms you accept with those providers. Kerrsid does not control and is not responsible for the availability, performance, pricing, security or lawfulness of third-party services, and any issues, damages or claims linked to them must be addressed directly to the respective provider. By activating an integration within the Platform, you authorise Kerrsid to transmit to that third party the data that is technically necessary for the integration to function, in accordance with the DPA and these Terms.

l. Third-Party Content and Templates. Within the Platform you may have access to content created by Kerrsid or by other users or partners, such as funnels, templates, snapshots, automations, texts, images, videos, scripts or training materials. Third-party content is provided “as is” and without any guarantee that it is legally compliant or suitable for your specific business. If you choose to use such content, you do so at your own risk and are responsible for verifying that it does not infringe any intellectual property rights or personality rights and that it complies with all applicable legal requirements for your field of activity and your jurisdiction.

m. API and Custom Integrations. Kerrsid may provide access to application programming interfaces (APIs) or developer tools that allow you to build custom integrations with other systems. You are responsible for the development, security and maintenance of any custom integration you implement and for ensuring that API calls are not abusive and do not overload or destabilise the Platform. Kerrsid may throttle, limit or suspend your API access if your use negatively affects the performance or security of the Platform or if it breaches these Terms.

n. Fair Use and High-Volume Usage. Even where certain resources in the Platform are presented in commercial materials as “unlimited”, this is always understood within reasonable technical and commercial limits. Kerrsid applies a principle of fair use in order to protect the stability of the Platform and the experience of all users. If your usage volume (for example number of contacts, emails, SMS messages, workflows, storage or other resources) significantly exceeds normal levels for your subscription type and negatively impacts performance, Kerrsid may ask you to optimise your usage, propose an upgrade of your plan or, as a last resort, temporarily limit certain functionalities until the situation is resolved.

o. Trials and Test Accounts. Kerrsid may offer free or reduced-price trial periods to allow you to test the Platform before purchasing a paid plan. Trials are intended for evaluation purposes only and must not be used repeatedly or in sequence to avoid paying subscription fees. Kerrsid may limit the duration, functionality or data volumes available in a trial account and may close or convert a trial account to a paid plan if it detects abusive or fraudulent use of the trial mechanism.

p. Platform Updates and Changes. The Platform is a software-as-a-service solution that evolves continuously. Kerrsid may add, modify or remove functionalities, interfaces or technical components at any time in order to improve performance, security, user experience or legal compliance. Where a change significantly affects key features that you are actively using, Kerrsid will make reasonable efforts to inform you in advance via the Platform or by email. However, your subscription is not conditional upon the availability of a specific feature in an unchanged form for an unlimited period of time. You remain responsible for exporting or backing up data that is critical for your business continuity using the tools provided in the Platform.

q. International and Cross-Border Use. Although Kerrsid Net SRL is a Romanian company and these Terms are governed by Romanian law, the Platform may be accessed from other countries. You are responsible for ensuring that your use of the Platform complies with the laws in the country from which you access it and with any EU or international restrictions applicable to your activity. You agree not to use the Platform in violation of EU sanctions or export control regulations and not to allow access to the Platform to persons or entities subject to EU or international restrictive measures.

r. Artificial Intelligence Features. Some parts of the Platform may use artificial intelligence (AI), for example for generating texts, suggesting content or optimising campaigns. AI outputs can be inaccurate, incomplete or inappropriate and may not reflect the most recent legal, tax or business developments. All AI features are provided “as is” and you are solely responsible for reviewing, editing and validating any AI-generated content before using it in your business, publishing it or sending it to your clients. You undertake not to use AI features in a way that is discriminatory, abusive, misleading or otherwise illegal and to comply with any additional acceptable use rules that Kerrsid may publish for AI components.

s. Domain Names and DNS Services. If the Platform allows you to purchase, connect or manage domain names and DNS settings, these services are provided via one or more accredited registrars or hosting providers. Kerrsid will facilitate the technical configuration within the Platform but does not provide legal advice regarding the selection and use of domain names. You are responsible for ensuring that your chosen domain names do not infringe the rights of third parties and are used in accordance with registry rules, applicable law and these Terms. You authorise Kerrsid to perform the technical actions that are reasonably necessary for registration, renewal, configuration or transfer of domains that you manage through the Platform, in line with your instructions and the applicable registrar rules.

t. Sub-Accounts and Resale to Your Clients. The Platform allows you to create sub-accounts or client workspaces that you may offer to your own clients as part of your services. In that case, you act as the direct contractual partner of those clients and remain fully responsible for the quality and legality of the services you offer them, including how you configure and manage their sub-accounts. Kerrsid has no contractual relationship with your clients and is not responsible for disputes, claims or damages that may arise between you and them. In special situations such as your prolonged non-payment, abandonment of the main account or serious breach of these Terms, Kerrsid may, acting in good faith and to protect the continuity of service for end-clients, enable the transfer of a sub-account to another Kerrsid partner or to a direct subscription, in accordance with applicable law.

u. Security Testing and Bug Reporting. You may not perform penetration tests, vulnerability scans, automated attacks or other intrusive security tests against the Platform or Kerrsid’s infrastructure without Kerrsid’s express prior written approval. If you discover a vulnerability or a serious bug while using the Platform in a normal manner, you should notify Kerrsid promptly and confidentially and should not publicly disclose the details before Kerrsid has had a reasonable opportunity to investigate and remedy the issue. Kerrsid does not operate a public bug bounty programme and has no obligation to pay financial rewards for vulnerability reports, although it may do so at its sole discretion.

v. Ecommerce Use of the Platform. You may use the Platform to create sales pages, order forms, online shops or subscription systems through which you sell products or services to your own clients. In all such cases, you are the seller or service provider and you are solely responsible for the legality of the products and services offered, for the accuracy of descriptions and prices, for issuing invoices, for applying refund and return policies where applicable and for complying with consumer protection rules if your clients are consumers. Kerrsid is not a party to the contracts you conclude with your clients through the Platform and has no responsibility for the fulfilment of those contracts or for any disputes arising from them.

w. Tax Calculation Tools and ANAF. If the Platform offers any tax calculation, invoice generation or reporting tools, these are provided purely as technical functionalities and do not constitute fiscal, accounting or legal advice. You remain solely responsible for determining the correct tax treatment of your operations, for configuring tax rates correctly, for issuing invoices in compliance with Romanian and EU rules and for submitting complete and correct declarations to ANAF and other authorities. You should consult a professional accountant or tax advisor to confirm that the way you use the Platform (including the treatment of subscription fees, administrative commissions and any rebilling to your own clients) is compliant with current legislation.

x. Data Migration Assistance. If Kerrsid assists you in importing or migrating data from another platform or system, this assistance is provided on a best-effort basis and does not guarantee a perfect or complete transfer. You are responsible for verifying the integrity and completeness of the imported data before relying on it for campaigns, workflows or reporting. Kerrsid cannot be held liable for any loss, duplication or corruption of data that originates from external systems or that results from technical limitations, inconsistencies between platforms or incorrect export files provided by you or by third parties.

2. Subscription Plans, White-Label Use and Resale

a. Subscription Plans (Delegate, Elevate, Dominate). Kerrsid provides access to the Platform under several subscription tiers, currently including, without limitation, Delegate, Elevate and Dominate. Each tier includes a specific set of functionalities, limits and support levels, as described on our website or in your commercial offer at the time of subscription. Your access to the Platform, as well as the number of sub-accounts, users, contacts, messages and other resources you can use, depends on the tier you have chosen and on the commercial conditions agreed with Kerrsid. Kerrsid may update the structure or naming of the plans from time to time; such changes will not reduce the essential functionality you already paid for during the current prepaid period.

b. White-Label Branding. Under your active subscription and subject to these Terms, Kerrsid grants you a limited, non-exclusive, non-transferable and revocable right to use the Platform in white-label form for your own business, including with your own logo, colours, domain and brand elements, to the extent allowed by the Platform configuration. This right does not grant you any ownership over the underlying software, databases or infrastructure and does not give you the right to claim that you developed the Platform yourself. All intellectual property rights in the Platform remain with Kerrsid and/or its upstream licensors.

c. Use for Your Own Business. By default, you may use the white-label Platform only to support your own business activities (for example agency services, marketing services, consulting, training or other B2B services) and to deliver services to your own clients using sub-accounts that you control. You may configure the Platform, create automations, funnels, templates and campaigns for your clients, charge your own fees (including administrative fees) and integrate the Platform into your service offering, as long as you remain the direct contractual partner for those clients and you fully comply with these Terms.

d. Resale to Your Clients. You may include access to the Platform as part of service packages you sell to your clients (for example “done-for-you” or “done-with-you” marketing services) and you may charge your clients subscription-type fees for that access, provided that you remain responsible for support, communication and invoicing towards your clients. Any amounts you invoice to your clients for access to the Platform (including mark-ups over the fees you pay to Kerrsid, administrative fees, onboarding fees or consultancy fees) are entirely your responsibility and are not shared with Kerrsid unless expressly agreed otherwise in writing. For the avoidance of doubt, there is no direct contractual relationship between Kerrsid and your clients unless a separate agreement is concluded.

e. Prohibition of Sub-Resale and Parallel White-Label. Unless expressly agreed in writing by Kerrsid, you are not allowed to grant your clients the right to further resell or re-white-label the Platform to their own clients, nor to act as a distributor of Kerrsid for other agencies or resellers. Your clients may use the Platform only for their own internal business purposes, under your supervision and in accordance with your own contracts with them. You may not present yourself as the owner of the Kerrsid software, as a partner with the right to appoint additional white-label resellers, or as an employee or representative of Kerrsid.

f. Public Pricing, Discounts and Advertising. You are free to establish your own commercial conditions and prices for the services you offer to your clients, including the use of the Platform, as long as you comply with applicable competition law and consumer protection rules where relevant. Kerrsid may, from time to time, publish recommended prices or example packages, but these are purely indicative and do not create any obligation for you. You remain solely responsible for how you advertise your offers, for the transparency of prices, for the correct display of taxes and for ensuring that your marketing claims are accurate, not misleading and compliant with Romanian and EU law.

g. Administrative Fees and Rebilling. Depending on your subscription tier, the Platform may allow you to “rebill” to your clients certain usage costs (for example communication costs, numbers, add-ons or other usage-based services). You are solely responsible for configuring any rebilling, setting your own mark-ups, defining administrative fees and ensuring that they are correctly communicated to and accepted by your clients. For ANAF purposes, only the invoices issued by Kerrsid to you reflect the contractual financial relationship between you and Kerrsid; any invoices you issue to your clients (including for Delegate, Elevate or Dominate packages and for administrative fees) are your exclusive responsibility and must comply with Romanian accounting and tax rules.

h. No Lifetime Licences. Access to the Platform is provided strictly on a subscription basis (for example monthly or annually) and is conditional upon full and timely payment of all amounts due. Kerrsid does not offer “lifetime” access licences for a one-time fee, and you are not authorised to advertise or sell lifetime access to the Platform to your clients. Any marketing of your services must clearly indicate that access to the Platform is linked to an ongoing subscription which may be changed, suspended or terminated in line with these Terms and with your own contract with your clients.

i. Suspension or Limitation of Access. Kerrsid may, acting reasonably and to protect the stability and security of the Platform, temporarily suspend, limit or modify your access or that of your sub-accounts in case of non-payment, suspected abuse, breach of these Terms, excessive or abnormal resource consumption, security incidents or legal risks. Where possible, Kerrsid will notify you in advance or as soon as reasonably practicable and will cooperate to resolve the situation. You are responsible for communicating with your own clients about any interruption of services and for any contractual consequences that may arise in your relationship with them.

j. Code of Conduct and Acceptable Use. Your use of the Platform, including in white-label mode and via Delegate, Elevate or Dominate subscriptions, is subject to the Code of Conduct attached to these Terms. You must ensure that your own clients and users who access the Platform through your account respect at least the same rules of acceptable use. If Kerrsid receives well-founded complaints or identifies serious or repeated breaches of the Code of Conduct in relation to your account or your sub-accounts, Kerrsid may require you to take corrective measures (such as suspending a user, stopping a campaign or closing a sub-account). If you do not take such measures within a reasonable time, Kerrsid may intervene directly, including by suspending or closing the affected sub-accounts, without owing compensation to you or to your clients, and without prejudice to any other rights or remedies it may have under these Terms or under applicable law.

3. Fees, Payments and Taxes

a. Fees for Use of the Platform. Access to the Platform and to the Delegate, Elevate and Dominate subscriptions is granted in exchange for the payment of the fees displayed on our website, in our commercial offers or otherwise agreed in writing with you (“Fees”). Unless expressly stated otherwise, all Fees are quoted per account, per month, exclusive of VAT and other applicable taxes. By subscribing to any plan, you agree to pay all applicable Fees for the duration of your subscription.

b. Advance Payment and Auto-Renewal. All subscriptions are prepaid and are billed in advance for the chosen billing period (for example monthly or annually). At the end of each billing period, your subscription will automatically renew for an identical period at the then-current price, unless you cancel in accordance with these Terms before the renewal date. By adding a payment method to your account, you expressly authorise Kerrsid to charge that payment method automatically at each renewal for all applicable Fees.

c. Payment Methods and Invoicing. Payments can be made by bank card, bank transfer or any other method indicated in the Platform or in our commercial communication. For each payment, Kerrsid will issue a tax invoice in accordance with Romanian law, which will be made available electronically (for example via email or inside the Platform). You agree that electronic invoices are sufficient for ANAF and accounting purposes and that these Terms, together with the invoice, constitute the services contract between you and Kerrsid.

d. Wallet, Usage-Based Fees and Communication Costs. In addition to fixed subscription Fees, certain services (for example SMS, calls, email sending, numbers, add-ons or similar) may generate usage-based costs which are charged through a pre-funded “wallet” inside the Platform. When you use such services, the corresponding amounts are deducted from your wallet balance. If your balance falls below a defined threshold, you authorise Kerrsid to automatically charge your payment method to replenish the wallet to the predefined amount, in order to avoid service interruption. You are responsible for monitoring your wallet balance and for all usage generated under your account and sub-accounts.

e. Administrative Fees and Mark-Ups Towards Your Clients. You may charge your own clients administrative fees, management fees and mark-ups over the amounts you pay to Kerrsid, in line with your business model and the Delegate, Elevate or Dominate packages you offer. These amounts are strictly between you and your clients and do not create any financial obligation for Kerrsid towards your clients. Kerrsid will invoice only you, and you remain solely responsible for issuing compliant invoices to your own clients and for accounting and taxation of those amounts in relation to ANAF and any other authorities.

f. Late Payments, Suspension and Re-Activation. If a payment is rejected, fails or is not made by the due date, Kerrsid may attempt to collect it again within a reasonable period. If payment remains outstanding, Kerrsid may suspend or restrict access to the Platform (including for your sub-accounts) until full payment of all overdue amounts, without prejudice to other legal remedies. During suspension, data may still be kept for a limited time, but we do not guarantee the continuity of your campaigns, automations or services to your clients. Re-activation may be conditioned on payment of all outstanding amounts and, where relevant, a re-activation fee.

g. Disputes Regarding Invoices. If you believe that an invoice or a charge is incorrect, you must notify us in writing at contact@kerrsid.com within fifteen (15) calendar days from the invoice date, with clear details of the amounts disputed and the reasons. We will review your request in good faith and respond within a reasonable time. If you do not raise a written objection within this period, the invoice will be deemed accepted and accurate. Filing a dispute does not suspend your obligation to pay undisputed amounts by the due date.

h. Refund Policy. Except where expressly required by applicable law or where Kerrsid decides otherwise in writing at its sole discretion, all Fees, including subscription Fees, usage-based Fees, administrative or onboarding Fees and amounts paid into your wallet, are non-refundable, even if you do not use the Platform for the entire prepaid period. Cancellation of your subscription stops future renewals but does not entitle you to a refund of amounts already paid. Any refunds granted exceptionally by Kerrsid will not create a right to similar refunds in the future.

i. Wallet Balance at Termination. Upon termination or cancellation of your account, you may request in writing, within thirty (30) calendar days, the reimbursement of any positive remaining wallet balance that was funded by you and not yet used, minus any amounts due, bank or processing fees. After this thirty-day period, any unused wallet balance may be retained by Kerrsid as liquidated damages for account closure and administrative costs, and you waive any further claim over such amounts, except where mandatory law provides otherwise. Promotional or bonus credits added by Kerrsid to your wallet are not refundable and may expire according to the conditions communicated at the time of granting.

j. Taxes, VAT and Fiscal Obligations. Fees charged by Kerrsid to Romanian customers will be invoiced with VAT according to the Romanian Fiscal Code, unless an exemption applies. For EU business customers outside Romania who provide a valid VAT number, the reverse-charge mechanism may apply, in which case you are responsible for accounting for VAT in your own Member State. For non-EU customers, other tax rules may apply depending on your jurisdiction. You are solely responsible for all taxes, contributions, duties and other governmental charges applicable to your own business activity, to the services you sell to your clients and to your use of the Platform. Kerrsid is not responsible for verifying or managing your tax obligations towards ANAF or any other authority.

k. Currency and Exchange Rate. Unless otherwise indicated in the commercial offer or on the website, Fees will be billed in RON or EUR. If your payment method operates in a different currency, your bank or payment provider may apply their own exchange rates and fees, for which Kerrsid is not responsible. You agree that minor differences between estimations and the final amount charged in your local currency, caused by currency conversion, do not constitute an overcharge or billing error.

l. Changes to Fees. Kerrsid may update the Fees for subscriptions, usage-based services or add-ons from time to time, to reflect market conditions, cost changes or the evolution of the Platform. Any change that increases the recurring subscription price for your current plan will be communicated in advance by reasonable means (for example email or notice inside the Platform), with effect from the next renewal period. If you do not agree with the new Fees, you may cancel your subscription before the next renewal date; continued use of the Platform after the change enters into force will constitute acceptance of the new Fees.

4. Affiliate and Referral Programme

a. General. Kerrsid may, from time to time, offer an affiliate and/or referral programme through which you can earn commissions or credits for introducing new paying customers to the Platform (“Affiliate Programme”). Participation in any Affiliate Programme is optional and is not required in order to use the Platform. The existence, structure and conditions of any Affiliate Programme may be modified or withdrawn by Kerrsid at any time, in accordance with this Section.

b. Separate Affiliate Terms. Participation in the Affiliate Programme is governed by these Terms and by any specific affiliate or referral terms published on our website or communicated to you in writing (“Affiliate Terms”). In case of conflict between this Section and the Affiliate Terms, the Affiliate Terms will prevail for matters relating specifically to the Affiliate Programme. By registering or participating in the Affiliate Programme, you agree to comply with all such Affiliate Terms, including any conditions for eligibility, promotion, commission levels, payment thresholds and prohibited practices.

c. Eligibility and Registration. Kerrsid reserves the right to approve or reject any application to the Affiliate Programme at its sole discretion. We may require you to provide additional identification data, tax information or company details, in order to meet Romanian accounting and ANAF requirements and to comply with anti-fraud and anti-money-laundering obligations. You are responsible for ensuring that any affiliate activity you carry out is lawful in your jurisdiction and that you hold any licences or registrations that may be required for commercial intermediation, marketing or similar activities.

d. Commission Calculation and ANAF Compliance. Commissions or rewards, if any, will be calculated according to the Affiliate Terms, typically as a percentage of the net subscription Fees actually collected by Kerrsid from the referred customers, excluding VAT, chargebacks, refunds and other deductions. In order to pay you commissions, Kerrsid may require you to issue an invoice to Kerrsid, or may issue a self-invoice on your behalf, in accordance with Romanian fiscal rules, as indicated in the Affiliate Terms. You are solely responsible for declaring and paying all taxes, contributions and other obligations related to the affiliate income you receive, and for keeping accounting and supporting documents required by ANAF or other authorities.

e. No Employment or Agency Relationship. Your participation in the Affiliate Programme does not create any employment, agency, joint-venture, partnership or representation relationship between you and Kerrsid. You act as an independent professional or business and have no authority to bind Kerrsid in any way, to make promises on behalf of Kerrsid, or to create obligations for Kerrsid towards third parties. You agree not to present yourself to prospects or clients as an employee, legal representative or authorised agent of Kerrsid.

f. Conduct and Promotion Rules. When promoting the Platform, you must act honestly, transparently and in good faith, and you must not use misleading, aggressive or deceptive marketing practices. You must not promise functionalities, results or conditions that are not actually offered by Kerrsid, and you must not compare Kerrsid with competitors in a defamatory or unfair manner. You must clearly disclose that you are acting as an affiliate or referrer where required by law or good practice, including in online advertising, social media posts, email campaigns and any other communications. Any spam, unauthorised automated messages, unlawful telemarketing practices or non-compliant data processing are strictly prohibited and may result in immediate exclusion from the Affiliate Programme and termination of your account.

g. Changes, Suspension and Termination of the Programme. Kerrsid may update, suspend or permanently discontinue the Affiliate Programme, or your individual participation in it, at any time and at its sole discretion, for example in case of suspected abuse, breach of these Terms or of the Affiliate Terms, lack of activity or for business reasons. In such a case, you will be entitled only to commissions validly accrued and approved up to the effective date of termination, in accordance with the Affiliate Terms. You will not be entitled to any further compensation, loss of opportunity or loss of future commissions after the termination or modification of the Affiliate Programme, to the fullest extent permitted by applicable law.

5. Intellectual Property

a. Ownership of the Platform and Content. The Platform, the Services and all associated software, source code and object code, databases, structures, designs, interfaces, templates, workflows, automations, documentation and other content made available by Kerrsid (together “Platform Content”) are owned by Kerrsid Net SRL and/or its licensors. The Platform Content is protected by copyright, trademark and other intellectual property laws applicable in Romania, the European Union and other jurisdictions. No ownership rights in the Platform or the Platform Content are transferred to you under these Terms; you receive only a limited licence as described below.

b. Licence to Use the Platform. Subject to your continuous compliance with these Terms and timely payment of all applicable Fees, Kerrsid grants you a personal, non-exclusive, non-transferable, non-sublicensable and revocable licence to access and use the Platform and the Platform Content, for the duration of your active subscription (Delegate, Elevate, Dominate or any other plan) and solely for your internal business purposes and for providing services to your own clients. Any use of the Platform outside this scope, including copying, modifying, creating derivative works (except as expressly enabled by the Platform), reselling, or providing access to third parties other than your authorised users and clients, is prohibited unless expressly agreed in writing by Kerrsid.

c. Marks and Branding. “Kerrsid”, “Kerrsid Net”, our logos, product names, domain names and other distinctive signs used in connection with the Platform (“Kerrsid Marks”) are protected trademarks or trade dress of Kerrsid Net SRL. You may not use Kerrsid Marks in any way that could create confusion about the origin of products or services, suggest an endorsement, partnership or sponsorship that does not exist, or damage Kerrsid’s reputation. Unless explicitly authorised in writing, you may not register any domain name, company name, online account or advertising campaign that incorporates Kerrsid Marks or confusingly similar signs. All third-party names, logos or marks that may appear in the Platform belong to their respective owners.

d. Your Content and User Contributions. You remain the owner of all data, texts, images, videos, audio files, documents, product catalogues, pricing information, client information and any other materials that you or your authorised users or clients upload or input into the Platform (“User Content” or “User Contributions”). You are solely responsible for ensuring that your User Content is lawful, accurate, up-to-date and does not infringe any third-party rights. Kerrsid does not claim ownership over your User Content; however, you grant Kerrsid the licence described in letter f) below, to the extent necessary for operating the Platform and providing the Services.

e. Prohibited User Contributions. You may not upload, publish, store or transmit via the Platform any User Content that is illegal, obscene, defamatory, discriminatory, threatening, fraudulent, misleading, invasive of privacy, infringing of intellectual property or other rights, or otherwise contrary to these Terms, to our Code of Conduct or to applicable Romanian or EU law. You may not use the Platform to host or distribute malware, phishing pages, illegal products or services, or content that incites violence, hatred or any form of abuse. Kerrsid reserves the right, but has no obligation, to review User Content and to remove, disable or restrict access to any User Content that we reasonably consider to violate these Terms or the law, without liability to you.

f. Licence to Kerrsid for Your Content. By uploading or otherwise making User Content available in or through the Platform, you grant Kerrsid a worldwide, non-exclusive, royalty-free licence, for the duration of your use of the Platform and for a reasonable archival period thereafter, to host, store, reproduce, process, adapt, translate, display and otherwise use such User Content solely for the purpose of operating, maintaining, securing, backing up, improving and providing the Platform and the Services to you and to your authorised users and clients. Where technically necessary (for example, to integrate with third-party services you choose to activate), this licence also includes the right to transmit User Content to such third-party providers, strictly as required to provide the relevant integration or service. Kerrsid will not use your User Content to market its services to third parties without your prior consent.

g. Feedback. If you propose ideas, suggestions, enhancement requests, error reports or other feedback relating to the Platform or the Services (“Feedback”), you agree that such Feedback is provided voluntarily and without any obligation of confidentiality. Kerrsid may freely use, implement, modify, publish and exploit any Feedback for the purpose of improving or developing the Platform, services, processes or business strategy, without any obligation to compensate you and without acquiring any rights in your own trademarks or brand. You waive any claim to additional remuneration, credit or moral rights in relation to the use of Feedback, to the extent permitted by applicable law.

h. Notice and Takedown for Alleged Infringement. If you believe that any content available on the Platform (including User Content of other users) infringes your copyright, trademark or other intellectual property rights under Romanian or EU law, you may send a written notice to Kerrsid at contact@kerrsid.com or to the postal address mentioned in the “Contact Us” section, including at least: your identification details, proof of your rights, a precise description of the allegedly infringing content (including location in the Platform), and a clear statement that you have a good-faith belief that the use is not authorised by you, your agent or the law. Kerrsid will review such notices in good faith and, where appropriate, may remove or restrict access to the disputed content or request clarifications from the parties involved. Kerrsid is not obliged to act as an arbitrator between you and other users and may decline to intervene where the situation is unclear or evidently abusive.

i. Usage Data and Aggregated Information. Kerrsid may generate and collect technical and analytical data resulting from the operation and use of the Platform, such as performance metrics, usage frequency, feature adoption, error logs and similar information (“Usage Data”). Kerrsid is the sole owner of such Usage Data. Where Usage Data is derived from or relates to personal data, it will be processed in accordance with our Privacy Policy and applicable data protection law. Kerrsid may use Usage Data in aggregated or anonymised form for purposes such as improving the Platform, developing new functionalities, ensuring security and generating statistics. Such aggregated or anonymised data will not identify you or your clients as specific individuals or companies.

6. Disclaimers

a. No Guarantee of Results or Profitability. The Platform is a software tool that you and your clients may use to manage marketing, sales, communication and related activities. Kerrsid Net SRL does not provide any guarantee that your business will achieve a particular turnover, profit, number of clients, conversion rate or any other commercial result. All business decisions that you take based on data or functionalities in the Platform remain entirely your responsibility. You acknowledge that your results depend on many factors outside Kerrsid’s control, such as your pricing, services, competition, market conditions and compliance with applicable law.

b. “As Is” and “As Available” Basis. Within the limits permitted by applicable Romanian and EU law, the Platform and the Services are provided “as is” and “as available”, without any express or implied warranty that they will be error-free, uninterrupted, compatible with all devices or systems, or suitable for a particular purpose. Kerrsid does not warrant that the Platform will always function without defects, delays or interruptions, nor that all errors can or will be corrected. You are responsible for implementing reasonable backup, security and redundancy measures appropriate for your business.

c. No Professional Advice. Any information, templates, suggestions, automations, default settings or other content made available within the Platform (including, without limitation, examples related to marketing, sales, taxation or legal compliance) are provided solely for general informational and operational purposes. They do not constitute legal, tax, accounting, financial, medical or other professional advice. You remain solely responsible for consulting with qualified professionals (such as lawyers, accountants or tax advisers) to ensure that your use of the Platform, your commercial offers and your client contracts comply with Romanian and EU law, ANAF requirements and any industry-specific rules applicable to your business.

d. Third-Party Networks, Internet and Services. You acknowledge that the functioning of the Platform may depend on third-party networks, hosting providers, telecommunications operators, email and SMS providers, payment processors and other external services over which Kerrsid has no direct control. Interruptions, delays, data loss or other problems caused by such third parties, by your own equipment or internet connection, or by events outside Kerrsid’s reasonable control do not constitute a breach of these Terms by Kerrsid. Kerrsid does not assume any responsibility for the availability, security or performance of third-party services, even where they are integrated into or accessible from the Platform.

e. Beta and Early-Access Features. From time to time, Kerrsid may make available experimental, “beta” or early-access functionalities or modules within the Platform. Such features are offered purely on a trial basis, may be incomplete, may contain errors, and may be modified, suspended or removed at any time without prior notice. Beta or early-access features are provided without any warranty of any kind, and you use them entirely at your own risk. You should never rely on such features for critical operations without having appropriate backups and alternative solutions in place.

f. Mandatory Legal Rights. Nothing in these Disclaimers is intended to exclude or limit rights that cannot be excluded or limited under mandatory provisions of Romanian or EU law. To the extent that any disclaimer or exclusion of warranty in this Section 6 is not permitted under applicable law, such disclaimer or exclusion shall apply only to the maximum extent allowed, and the remaining provisions will continue to be fully valid and enforceable.

7. Limitation of Liability, Indemnification, and Mitigation

a. Overall Limitation of Liability. To the maximum extent permitted by applicable Romanian and EU law, Kerrsid’s total aggregate liability arising out of or in connection with the Platform, the Services or these Terms (whether in contract, tort, negligence or otherwise) is limited, in respect of all events giving rise to liability during any rolling three (3) month period, to the total net amounts (excluding VAT and other taxes) actually paid by you to Kerrsid for your Delegate, Elevate and/or Dominate subscription(s) during that same three (3) month period. If you only use free or trial access to the Platform, and applicable law nonetheless requires Kerrsid to be liable, Kerrsid’s total aggregate liability shall be limited to the equivalent of 100 EUR in RON at the official exchange rate on the date the claim arises. Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by mandatory law (for example, in cases of death or personal injury directly caused by Kerrsid’s gross negligence or fraud).

b. Excluded Types of Damages. To the maximum extent permitted by applicable law, Kerrsid shall not be liable for: loss of profit, loss of revenue, loss of contracts, loss of anticipated savings, loss of data, loss of reputation or goodwill, business interruption, or any indirect, consequential, special or punitive damages, even if you have informed Kerrsid of the possibility of such damages. You are solely responsible for creating and maintaining your own backups of data and configurations stored or processed through the Platform.

c. Third-Party Services and Integrations. The Platform may allow or require you to connect with third-party services (such as email or SMS providers, payment processors, domain providers, AI engines, APIs, marketplaces or tax tools). These third-party services are operated under their own terms and privacy policies and are not controlled by Kerrsid. Kerrsid does not assume any responsibility for the availability, performance, security, pricing, accuracy of data, legality, or quality of any third-party service, nor for any damage or loss arising from your use of, or inability to use, such services. Any dispute or issue related to a third-party service is strictly between you and the relevant provider.

d. Your Indemnity Obligations. You agree to indemnify, defend and hold harmless Kerrsid Net SRL, its administrators, employees and collaborators against any claims, demands, actions, losses, damages, penalties, fines, costs and expenses (including reasonable legal and court fees) arising from or in connection with: your breach of these Terms; your breach of applicable law (including tax, consumer protection, marketing, and data protection laws such as GDPR); your use of the Platform to send communications without a valid legal basis or without required consent; your failure to provide accurate information to ANAF or other authorities; your use or configuration of integrations, domains, payment links or automations; or any disputes between you and your own clients, leads, subcontractors or users of your sub-accounts. This indemnity also applies to any claims raised by data subjects or supervisory authorities regarding your processing of personal data through the Platform.

e. Your Duty to Mitigate Damages. You agree to take all reasonable steps to prevent or reduce any damage or loss that may result from an incident related to the Platform or Services. This includes, without limitation, promptly informing Kerrsid when you notice a malfunction or security issue, temporarily suspending your campaigns or automations if you suspect they may be unlawful or misconfigured, correcting erroneous data, and using available backup, export or safety features. To the extent permitted by law, Kerrsid will not be liable for any damage or loss that could have been avoided or substantially reduced if you had taken reasonable mitigation measures.

8. Time Limits for Claims and Notifications

a. Notification of Issues. If you believe that Kerrsid has breached these Terms or caused you a loss in connection with the Platform or Services, you agree to notify Kerrsid in writing as soon as reasonably possible, but no later than thirty (30) calendar days from the date on which you first became aware, or should reasonably have become aware, of the event or circumstance giving rise to the potential claim. Your written notification should include a description of the issue, relevant dates, and any supporting information you reasonably have at that time. Failure to provide such timely notice does not automatically extinguish your rights under mandatory Romanian or EU law, but may be taken into account when assessing the extent of any damages and the ability of Kerrsid to investigate and remedy the situation.

b. Contractual Time Limit, Subject to Mandatory Law. Subject to any mandatory legal prescription (statutory limitation) periods under Romanian law and applicable EU rules, you agree that any contractual claim you wish to bring against Kerrsid arising out of or in connection with these Terms, the Platform or the Services must be initiated (for example, by filing a claim in court or commencing another formal dispute procedure as applicable) within twelve (12) months from the date on which the event giving rise to the claim occurred. After this period, and to the fullest extent permitted by law, such claim shall be considered time-barred on a contractual basis, even if you were not yet aware of the full extent of the alleged damage. This contractual time limit does not reduce or override any longer mandatory prescription period that cannot be contractually shortened under Romanian law; where such mandatory rules apply, they shall prevail.

9. Interim Measures and Injunctive Relief

a. You acknowledge that any breach or threatened breach of these Terms, including but not limited to breaches related to confidentiality, intellectual property, misuse of the Platform or non-payment of Fees, may cause Kerrsid immediate and irreparable harm for which monetary damages alone may not be an adequate remedy. In such situations, Kerrsid shall be entitled, in addition to any other rights or remedies available under Romanian law, to seek urgent/interim measures (including injunctions, orders to cease certain actions, or measures to preserve evidence or assets) before the competent Romanian courts, without the need to prove special damage beyond the breach itself.

b. The right of Kerrsid to request interim or injunctive relief does not exclude, limit, or postpone any other remedies Kerrsid may have under these Terms or under applicable Romanian or EU law, including claims for damages, contractual penalties (if applicable), suspension of your access to the Platform, or termination of your subscription. You agree that seeking such interim measures shall not be considered a breach of any duty to negotiate or attempt an amicable resolution of disputes and shall not give rise to any claim by you for compensation or liability against Kerrsid.

10. Waiver and Severability

a. Waiver. The failure or delay of Kerrsid to exercise any right, power, or remedy under these Terms shall not constitute a waiver of that right, power, or remedy, nor shall any single or partial exercise of any such right, power, or remedy preclude any other or further exercise of it. Any waiver of a right or provision under these Terms shall be valid only if it is expressly made in writing and communicated by Kerrsid. No course of dealing or business practice between the parties shall be interpreted as a modification or waiver of these Terms.

b. Severability. If any provision of these Terms is held by a competent Romanian court or authority to be invalid, illegal, or unenforceable in whole or in part, such provision shall be applied to the maximum extent permissible, and the remaining provisions shall remain in full force and effect. In such a case, the invalid or unenforceable provision shall be deemed replaced, to the extent permitted by law, by a valid and enforceable provision that most closely reflects the original economic and legal intent of the parties.

11. Change of Control

a. Assignment by Kerrsid. Kerrsid may transfer (assign) its rights and obligations under these Terms, in whole or in part, to another company or entity at any time, including as part of a merger, acquisition, sale of business, transfer of assets, or corporate restructuring, provided that the acquiring entity assumes Kerrsid’s obligations under these Terms. You will be notified in a reasonable manner (for example by e-mail or notice in the Platform) if such a transfer materially affects your rights or use of the Platform.

b. Assignment by You. You may not transfer (assign), subcontract, or otherwise dispose of any of your rights or obligations under these Terms to another person or entity without Kerrsid’s prior written consent. Any attempted transfer made without such consent will be null and void.

c. Continuity of Contracts. In the event of a change of control or corporate reorganization of Kerrsid (including merger, division, spin-off, transfer of business, or similar operation under Romanian law), your subscription and these Terms shall continue automatically with the legal successor of Kerrsid, without the need to sign a new contract, to the extent permitted by applicable Romanian law.

d. No Impact on Existing Rights. Any permitted transfer or assignment under this Section will not affect any rights to payments due, any limitations of liability, or any other terms which by their nature are intended to remain in force, all of which shall continue to apply to both parties and any successors.

12. Entire Agreement

a. Entire Agreement. These Terms, together with the Order Form or subscription confirmation for your chosen plan (Delegate, Elevate, or Dominate) and any documents expressly incorporated by reference (including the Privacy Policy and Data Processing Agreement), constitute the entire agreement between you and Kerrsid regarding your use of the Platform and Services and supersede all prior or contemporaneous proposals, negotiations, understandings, and agreements, whether written or oral, relating to the same subject matter.

b. Incorporated Documents. By using the Platform, you acknowledge and agree that the following documents are an integral part of the contractual relationship between you and Kerrsid: these Terms of Service, the Privacy Policy published on the Kerrsid website, the Data Processing Agreement for GDPR purposes (where applicable), any specific service descriptions or commercial offers for the Delegate, Elevate, or Dominate plans communicated to you in writing or through the Kerrsid website, and any additional special conditions expressly agreed in writing between you and Kerrsid.

c. Order of Precedence. In the event of any inconsistency between these Terms and an Order Form, special written agreement, or specific commercial offer accepted by both parties, the following order of precedence shall apply: first, any individually negotiated written agreement signed by both parties, second, the Order Form or written commercial offer for your subscription plan, and third, these Terms of Service and the documents incorporated by reference. To the extent possible, all provisions shall be interpreted as complementary rather than conflicting.

d. No Oral Amendments. No statement, promise, or representation made by Kerrsid or by any Kerrsid partner, reseller, or representative, whether verbal or written in informal communications (including e-mail, chat, or phone), shall modify these Terms unless it is expressly confirmed in a formal written document issued by Kerrsid and clearly identified as an amendment to these Terms.

e. Changes to Terms. Kerrsid may update or modify these Terms from time to time, in accordance with the “Changes to Terms” section set out in the introduction, and such updated version will replace and supersede previous versions as of its effective date. Continued use of the Platform after the effective date of the updated Terms constitutes your acceptance of the new Terms.

13. Term and Termination

a. Term. These Terms enter into force on the date you first create a Platform Account, sign an Order Form, or otherwise start using any Kerrsid service and remain in force for as long as you maintain an active subscription or any outstanding obligations towards Kerrsid, including unpaid invoices or ongoing contractual commitments under your chosen plan (Delegate, Elevate, or Dominate).

b. Termination by You. You may terminate your subscription at any time by following the cancellation procedure available in your Platform Account or, where this is not possible, by sending a written request to Kerrsid at the official contact details indicated in these Terms. Unless expressly agreed otherwise in writing, termination takes effect at the end of the current billing period and does not affect the validity of any invoices already issued or amounts already due. Termination does not entitle you to any refund of Fees already paid, except where a mandatory legal right to withdraw or terminate applies under Romanian or EU consumer law and you qualify as a consumer.

c. Termination by Kerrsid. Kerrsid may suspend or terminate your access to the Platform, in whole or in part, with immediate effect, if you breach these Terms, if you use the Platform in an abusive or unlawful manner, if you repeatedly fail to pay Fees when due, if your use creates a security or legal risk for Kerrsid or for other users, or if Kerrsid is required to do so by law, a competent authority, or a court decision. Kerrsid may also terminate your subscription by simple written notice sent at least thirty (30) calendar days in advance, for convenience, in which case any Fees already paid for periods after the effective termination date will be proportionally refunded, unless the termination is based on your breach.

d. Suspension of Access. Before termination, Kerrsid may, at its discretion, temporarily suspend your access to the Platform or to specific features (for example, in case of suspected fraud, security incidents, non-payment, or breach of the Code of Conduct), for the minimum period necessary to investigate and/or remedy the situation. Suspension does not cancel your obligation to pay the Fees due for the period of suspension and does not prevent Kerrsid from moving to full termination if the underlying issue is not resolved in a reasonable time.

e. Effects of Termination. From the effective date of termination, you lose all rights to access and use the Platform and Services, and all licences granted to you under these Terms automatically cease. You remain liable for all Fees and other amounts accrued up to the effective date of termination, including any applicable taxes and administrative or collection costs. Termination does not affect any provisions which by their nature are intended to survive termination (including, without limitation, provisions on intellectual property, confidentiality, payment, limitation of liability, indemnification, governing law, and dispute resolution).

f. Data Retention and Deletion. After the effective date of termination, Kerrsid will retain the data associated with your Platform Account (including Sub-Accounts) for a limited period, generally up to ninety (90) calendar days, solely for the purposes of enabling potential reactivation, issuing or clarifying invoices, defending Kerrsid’s legal rights, and complying with legal retention obligations. During this retention period, Kerrsid may, but is not obliged to, provide you with limited access to export certain data upon written request, subject to Kerrsid’s technical capabilities and to payment of any applicable service fees. After the retention period expires, Kerrsid may irreversibly delete or anonymise your data, except for information that Kerrsid is legally required to keep for a longer period (for example, accounting records required by ANAF or other authorities).

g. Force Majeure. Neither you nor Kerrsid shall be liable for delays or failures in performance (other than payment obligations) caused by events of force majeure as defined by applicable Romanian law, including but not limited to natural disasters, war, acts of terrorism, riots, strikes, pandemics, government restrictions, major failures of third-party telecommunications or hosting providers, or other events beyond the reasonable control of the affected party. The party invoking force majeure must notify the other party within a reasonable time and take reasonable steps to mitigate its effects. If a situation of force majeure continues for more than sixty (60) consecutive days, either party may terminate the Agreement with immediate effect by written notice, without any additional damages or penalties, without prejudice to any amounts owed for services already provided.

14. Applicable Law and Dispute Resolution

a. Applicable Law. These Terms, as well as any separate order form, subscription, or annex concluded between you and Kerrsid Net SRL, are governed by and interpreted in accordance with the laws of Romania, without giving effect to any conflict-of-law rules that would lead to the application of the laws of another state. The parties expressly agree that, to the extent allowed by law, the United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to these Terms or to the provision of the Platform.

b. Contractual Nature for ANAF and Accounting Purposes. You expressly acknowledge and agree that these Terms, together with your electronic acceptance, your selected subscription plan (Delegate, Elevate, Dominate or any other Kerrsid plan), the invoices issued by Kerrsid, and any additional written arrangements between you and Kerrsid (including email confirmations), together constitute a valid and binding contract between you and Kerrsid for the purposes of Romanian civil law and tax law. You agree that this contractual framework is sufficient for ANAF and other Romanian authorities to recognise the existence of a commercial relationship, without the need for a separate signed paper contract, except where a specific mandatory legal form is explicitly required by Romanian law for a certain type of service or transaction.

c. Amicable Resolution. Before starting any court proceedings, you and Kerrsid agree to try in good faith to resolve any dispute, controversy, or claim arising out of or in connection with these Terms or with the use of the Platform, by amicable negotiations. The party raising the dispute will send a written notice describing the dispute, its position, and the relief sought to the other party using the official contact details indicated in these Terms. The parties will cooperate in good faith for at least thirty (30) calendar days from the date of that notice to attempt an amicable settlement, unless a shorter term is required by law or in case of urgent measures such as injunctions or measures to prevent imminent damage.

d. Jurisdiction and Competent Courts. If the parties cannot resolve the dispute amicably within the period mentioned above, the dispute will be submitted to the competent Romanian courts. Where the law allows such agreement on jurisdiction in B2B relationships, any dispute between you (as a professional / business customer) and Kerrsid arising from or in connection with these Terms, including issues related to their validity, interpretation, performance or termination, shall be subject to the exclusive jurisdiction of the competent courts from the registered office of Kerrsid Net SRL (currently Oradea, Bihor, Romania). If you qualify as a consumer under Romanian and EU law, the provisions on consumer jurisdiction shall apply, and nothing in these Terms will deprive you of the protection granted by mandatory consumer legislation regarding competent courts.

e. Alternative Dispute Resolution and EU ODR (for Consumers). If you are a consumer residing in the European Union, you are informed that you may have the right to use alternative dispute resolution (ADR) mechanisms provided by law and to access the European Commission’s Online Dispute Resolution platform (ODR) for disputes related to online purchases, available at https://ec.europa.eu/consumers/odr. Kerrsid does not commit in advance to use any specific ADR body, but will assess in good faith any ADR proposal in accordance with applicable legislation. This paragraph does not limit your right to bring a dispute before the competent courts in accordance with applicable consumer law.

f. No Arbitration or Class Action Waiver. These Terms do not impose mandatory arbitration in a foreign jurisdiction and do not contain a “class action waiver” as used in US law. Any collective or representative actions will be handled strictly in accordance with Romanian and EU procedural law as applicable from time to time.

15. Communications and Contact Information

a. Notices to Kerrsid. All formal notices, claims, or communications to Kerrsid regarding these Terms or the Platform shall be made in writing and sent by email or postal mail. For contractual, legal, and administrative matters, you must contact Kerrsid Net SRL at the following address: Kerrsid Net SRL, Oradea, Bihor, Str. Independenței nr. 11, România, email: contact@kerrsid.com, CUI: 45014723. Unless a stricter form is required by mandatory law, any notice sent to this email address or postal address will be considered valid once received in Kerrsid’s systems or at its registered office.

b. Notices to You. You agree that Kerrsid may contact you regarding these Terms, your subscription (Delegate, Elevate, Dominate, or any other plan), billing, technical issues, incidents, or important updates about the Platform using any contact details you have provided to Kerrsid, such as your main account email address, invoicing email, phone number, or address specified in your account or on invoices. You understand and agree that electronic communications (email, in-app notifications, or messages sent through the Platform) may serve as written notices for contractual purposes, to the extent permitted by Romanian law. It is your responsibility to keep your contact details up to date in your account so that Kerrsid can reach you when necessary.

c. Effectiveness of Notices. Unless otherwise required by law or specifically agreed between you and Kerrsid, notices sent by email will be considered received on the date on which they enter the recipient’s email system, as indicated by the sending system’s logs, provided that no permanent error message is generated. Notices sent by registered mail with confirmation of receipt will be considered received on the date shown on the confirmation of receipt or on any equivalent proof of delivery issued by the postal operator or courier. For notices sent to you via in-app messages or the Platform interface, you agree that they will be considered received on the date they become visible in your account.

d. Commercial and Marketing Communications. By creating a Platform Account and accepting these Terms, you agree that Kerrsid may send you service-related communications (for example, about security, planned maintenance, changes to the Platform, or changes to these Terms) as well as commercial communications regarding updates, new features, offers, or events related to Kerrsid products and services. Where required by law, Kerrsid will request your prior consent before sending marketing communications and will provide you with a simple way to withdraw your consent at any time, for example through an unsubscribe link in emails or by updating your communication preferences in your account. Withdrawal of consent for marketing communications does not affect your receipt of strictly necessary service notifications.

e. Security of Communications. Kerrsid will never request your password or full payment card details by email, chat, SMS, or phone. You agree not to disclose or send your Platform password, full credit card numbers, or other highly sensitive login details through insecure communication channels. If you receive any message that appears to be from Kerrsid but requests confidential information or seems suspicious, you agree not to respond to the message, not to click on any links, and to notify Kerrsid promptly at contact@kerrsid.com so that we can investigate potential fraud or phishing attempts.

f. Other Requests and Support. For general questions about the Platform, your subscription plan (Delegate, Elevate, Dominate), invoicing, or technical support, you can contact Kerrsid at contact@kerrsid.com or through the support channels made available inside the Platform. Kerrsid may update its contact details or support channels from time to time, and any such updates will be published on the official Kerrsid website or inside the Platform interface. You agree that checking the Platform and the official website for updated contact information is part of your normal duty of care when using the Platform.

16. Definitions

a. “Communication Surcharges” means any applicable fees, tariffs, or surcharges charged by communications or telecommunications providers (such as SMS, voice, email, or similar carriers) in connection with your use of the communication features of the Platform, including but not limited to per-message, per-minute, or per-campaign charges, pass-through fees, and any applicable taxes or regulatory charges billed to Kerrsid and re-invoiced to you.

b. “Competitor” means any individual or entity that offers, develops, or markets a software-as-a-service (SaaS) platform or solution that is substantially similar in purpose to the Platform, including but not limited to marketing automation platforms, CRM and funnel builders, client communication platforms, or all-in-one agency platforms, as reasonably determined by Kerrsid in its sole discretion. For the avoidance of doubt, Kerrsid customers who lawfully white-label and resell the Platform under agreement with Kerrsid are not considered Competitors solely by virtue of that relationship.

c. “Feedback” means any idea, suggestion, proposal, concept, feature request, improvement, enhancement, recommendation, or other feedback that you or your users provide to Kerrsid in relation to the Platform, the Delegat / Elevate / Dominate plans, the Services, documentation, or any other Kerrsid product or service, whether provided orally, in writing, or through any digital channel (including tickets, chat, or forms).

d. “Fees” means all amounts payable by you to Kerrsid under these Terms or any related commercial documentation, including but not limited to subscription fees for the Delegate, Elevate, Dominate or any other plans, setup or onboarding fees, administration or management fees, communication surcharges, usage-based fees, add-on modules, domain or email services, consulting or support fees, and any other recurring or one-off charges, exclusive of any applicable taxes unless otherwise stated.

e. “Information” means any data or information about you or your customers that is collected, processed, or stored through the Platform, including but not limited to identification data, contact details, invoicing and payment data, configuration data, usage data, campaign data, content, logs, and any other personal or non-personal data that you or your users upload or generate while using the Platform.

f. “Login Credentials” means the unique combination of username, email address, password, multi-factor authentication codes, API keys, access tokens, and any other authentication or security elements used to access your Platform Account, Sub-Accounts, or integrations with third-party services connected to the Platform.

g. “Marketplace” means any digital area, catalogue, or interface made available by Kerrsid within the Platform through which you can access, enable, or purchase applications, templates, snapshots, integrations, or services provided by Kerrsid or by third-party vendors for use together with the Platform.

h. “Materials” means any content, data, or assets that belong to you and that you upload, configure, or use through the Platform, including but not limited to your brand names, trade names, logos, trademarks, website content, images, videos, audio files, graphics, scripts, templates, funnels, email or SMS content, course content, documents, and information about products or services you sell using the Platform.

i. “Platform” means the white-label software-as-a-service solution provided by Kerrsid Net SRL (based in part on a licensed HighLevel infrastructure), including all functionality, modules, tools, automations, integrations, communication channels, interfaces, dashboards, mobile or web applications, updates, and related technical infrastructure made available to you under these Terms.

j. “Platform Account” means the main account created in your name or in the name of your company when you register to use the Platform, under which you may create and manage one or more Sub-Accounts for your own business or for your clients as permitted under your selected subscription plan.

k. “Platform Content” means any content, features, and assets created or provided by Kerrsid within the Platform, including but not limited to default templates, funnels, emails, forms, workflows, training materials embedded in the Platform, system messages, design elements, documentation, and other resources that are not User Contributions or your Materials.

l. “Prohibited Uses” means any uses of the Platform that are not allowed under these Terms, including, without limitation, the behaviours and activities described in the Code of Conduct (Exhibit A) and any other practices that violate applicable law, third-party rights, public order, or generally accepted standards of fair and honest business conduct.

m. “Services” means all services that Kerrsid provides in connection with the Platform, including access to the software, hosting, data storage, technical support, configuration or onboarding services, consultancy, training related to use of the Platform, and any additional services or add-ons specified in your chosen subscription or in separate written arrangements with Kerrsid.

n. “Snapshot” means a saved configuration or template of a particular setup inside the Platform, such as a combination of funnels, pipelines, automations, forms, campaigns, or settings, which can be reused, cloned, or deployed to a Sub-Account by you in order to accelerate implementation for your projects or your own clients.

o. “Sub-Account” means an individual environment created under your Platform Account for one business, project, or client, with separate settings, contacts, funnels, pipelines, campaigns, and users, which you manage and for which you remain fully responsible towards Kerrsid and towards any third parties.

p. “Third Party Content” means any content, materials, tools, or offers provided by third parties that may appear inside the Platform or be accessible through links or widgets, including but not limited to partner templates, training content, banners, offers, or documentation not created by Kerrsid.

q. “Third Party Services” means any external services, software, platforms, or applications provided by third parties (such as payment processors, email providers, SMS carriers, telephony providers, analytics tools, or tax calculation tools) that can be integrated with or accessed through the Platform, whether via APIs, Marketplace, or custom integrations.

r. “Training” means any guidance, tutorials, documentation, webinars, videos, knowledge base articles, or other educational resources made available by Kerrsid to help you understand and use the Platform, whether delivered online, in writing, live, or recorded, unless separate training conditions are agreed in writing.

s. “User Contributions” means any content or material that you, your employees, your collaborators, or your clients create, upload, submit, publish, or transmit through the Platform, including but not limited to text, images, videos, audio, comments, forms, reviews, campaigns, and any other information generated or provided by you or on your behalf, excluding Platform Content and Third Party Content.

t. “Delegate Plan”, “Elevate Plan”, and “Dominate Plan” mean the specific subscription plans offered by Kerrsid from time to time, each with its applicable features, limitations, pricing, and service levels as described on the Kerrsid website, in the Platform, or in separate commercial documentation. References in these Terms to your “Plan” or your “Subscription” mean, as applicable, the Delegate, Elevate, Dominate or any other plan you have purchased or upgraded to.

u. “You”, “your”, or any similar term means the natural person or legal entity that accepts these Terms, registers the Platform Account, or uses the Platform, as well as any employees, collaborators, or authorized users who act on its behalf. When a natural person acts on behalf of a legal entity, “you” refers both to that person (for the purposes of personal obligations) and to the legal entity (for the purposes of contractual and payment obligations).

EXHIBIT A – CODE OF CONDUCT

a. You agree to use the Platform only in accordance with these Terms, with applicable Romanian law, with applicable EU law, and with generally accepted standards of honest and fair business conduct. You are solely responsible for ensuring that all activities carried out by you, your employees, collaborators, and clients through the Platform are lawful and compliant.

b. You agree not to use the Platform in any way that violates any applicable legal provision, including but not limited to Romanian criminal law, data protection law (including GDPR), consumer protection law, e-privacy rules, unfair competition rules, and sector-specific regulations that apply to your business or to your clients.

c. You agree not to use the Platform in any way that could exploit, harm, or attempt to exploit or harm any person, including minors, through deceptive, abusive, discriminatory, or otherwise inappropriate practices, including emotional, financial, or reputational harm.

d. You agree not to use the Platform to send, upload, publish, or distribute any content that is unlawful, defamatory, obscene, hateful, discriminatory, threatening, harassing, inciting to violence, or otherwise contrary to public order or good morals, and you agree not to promote any such content on behalf of your clients.

e. You agree not to use the Platform to send, initiate, or facilitate any unsolicited communications that qualify as spam under Romanian and EU law, including bulk emails, SMS, calls, or messages sent without valid and demonstrable consent, without a valid legal basis, or without required information (such as sender identification and unsubscribe option where applicable).

f. You agree not to impersonate Kerrsid, a Kerrsid employee, another user, a public authority, or any other person or entity, and not to falsely state or otherwise misrepresent your affiliation with any person or entity in any communication or content created or sent via the Platform.

g. You agree not to use the Platform in any manner that may, in Kerrsid’s reasonable opinion, degrade, overload, interfere with, damage, or impair the normal operation, performance, or security of the Platform, or that may negatively affect the use of the Platform by other users.

h. You agree not to attempt to gain unauthorized access to any part of the Platform, to Kerrsid systems, to other users’ accounts, or to any servers, networks, or databases connected to the Platform, whether by hacking, password mining, technical circumvention, or any other unlawful or unauthorized method.

i. You agree not to introduce into the Platform any malicious or harmful code, including but not limited to viruses, worms, Trojan horses, time bombs, spyware, keyloggers, or other software designed to damage, disrupt, or intercept any system, data, or personal information.

j. You agree not to use automated tools, robots, spiders, scrapers, or other mechanisms to access, monitor, copy, export, or collect information from the Platform in a way that Kerrsid reasonably considers abusive or excessive, except where such use is expressly allowed by Kerrsid or by an official API with documented limits.

k. You agree not to attempt to test, scan, or probe the vulnerability of the Platform, Kerrsid’s infrastructure, or any connected network, and not to attempt to bypass, disable, or interfere with any security or authentication mechanisms implemented by Kerrsid, except where you have obtained Kerrsid’s prior written consent for such tests.

l. You agree not to use the Platform for any activity related to child sexual exploitation or abuse, pornography involving minors, human trafficking, or any form of exploitation or abuse of vulnerable persons, and you acknowledge that Kerrsid will cooperate with competent authorities if it becomes aware of such activities.

m. You agree not to use the Platform to create, promote, or distribute content that incites hatred, violence, or discrimination against individuals or groups based on race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, disability, age, or any other protected characteristic under applicable law.

n. You agree not to use the Platform to promote, sell, or facilitate illegal products or services, or products and services that are highly regulated and for which you do not hold all necessary authorizations and approvals, including but not limited to illegal drugs, counterfeit goods, unlicensed financial services, or other activities that carry a high risk of economic or physical harm.

o. You agree not to use the Platform to provide or simulate professional legal, medical, financial, tax, or other regulated advice to third parties unless you are properly qualified and authorized under applicable law, and in such case you remain solely responsible for any advice you provide and for compliance with all professional and regulatory requirements.

p. You agree not to use the Platform to conduct or facilitate fraud, phishing, identity theft, unauthorized access to accounts or data, or any other deceptive practices, including but not limited to fake promotions, dishonest sales tactics, manipulation of reviews, or any form of misleading advertising.

q. You agree not to use the Platform for the purpose of coordinating or executing cyber-attacks, disinformation campaigns, harassment campaigns, or any organized activity designed to manipulate public opinion, damage reputations, or interfere with democratic processes or public order.

r. You agree to respect all intellectual property rights of Kerrsid and of third parties, and not to upload, publish, or distribute any content through the Platform that infringes or misappropriates any copyright, trademark, design, database right, trade secret, or other intellectual property right of any person or entity.

s. You agree to promptly inform Kerrsid if you become aware of any security incident, suspected vulnerability, misuse of the Platform, violation of these Terms by your users or clients, or any other situation that could reasonably affect the security, legality, or integrity of the Platform or of data processed through it, and you agree to cooperate with Kerrsid in investigating and resolving such issues.

t. You acknowledge that any breach of this Code of Conduct constitutes a material breach of the Terms and may lead, at Kerrsid’s discretion, to warnings, technical restrictions, suspension, or termination of your Platform Account or of specific Sub-Accounts, as well as notification of competent authorities where required by law or reasonably necessary to protect Kerrsid or third parties.

EXHIBIT B – ARTIFICIAL INTELLIGENCE ACCEPTABLE USE POLICY & DISCLAIMERS

a. This Exhibit B governs your use of any Artificial Intelligence (“AI”) features made available within the Platform by Kerrsid Net SRL (“Kerrsid”). These provisions apply in addition to the main Terms of Service. By using any AI-based functionality within the Platform, you agree to be bound by this AI Acceptable Use Policy and all related disclaimers.

b. You acknowledge that AI and machine learning technologies are experimental and continuously evolving. AI features can generate content that may be inaccurate, incomplete, misleading, outdated, offensive, or otherwise inappropriate. Kerrsid does not guarantee that any AI-generated content will be correct, lawful, suitable for your specific purpose, or adapted to the latest legal, fiscal, or technical developments.

c. You understand and agree that AI-generated content provided through the Platform does not constitute legal, tax, accounting, financial, medical, or any other professional advice. Any information, templates, messages, or recommendations generated by AI must always be reviewed, validated, and, where necessary, adapted by you and by qualified professionals before being used in your business or communicated to third parties.

d. You are solely responsible for all AI-generated content that you choose to use, publish, send to third parties, or rely on in your business decisions. You agree to carefully review and verify all AI-generated texts, prompts, campaigns, emails, SMS messages, workflows, funnels, landing pages, contracts, policies, or any other materials before using them in practice.

e. AI features are provided “as is” and “as available,” without any warranty of any kind, whether express or implied. To the maximum extent permitted by Romanian law and EU law, Kerrsid disclaims any implied warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, or continuous availability in connection with AI features.

f. You agree not to input into the AI features any sensitive categories of personal data as defined by GDPR, including data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data uniquely identifying a person, health data, or data concerning a natural person’s sex life or sexual orientation, unless you have a valid legal basis, appropriate safeguards, and such processing is strictly necessary and lawful.

g. You agree not to input into the AI features any confidential or secret information (such as trade secrets, confidential contracts, internal strategies, or security credentials), unless you have fully evaluated the risks and have implemented adequate technical and organizational measures in compliance with GDPR and applicable Romanian/EU law. You understand that AI processing may involve subprocessors and third-party providers as described in the Kerrsid Privacy Policy and Data Processing Agreement.

h. You are solely responsible for ensuring that your use of the AI features is compliant with GDPR, Romanian data protection law, e-privacy rules, and any other applicable regulations. This includes identifying an appropriate legal basis for processing personal data, providing all necessary information notices to data subjects, respecting data subject rights, and implementing appropriate security measures.

i. You agree not to use AI features to create, generate, or disseminate content that is discriminatory, hateful, harassing, violent, threatening, defamatory, or otherwise unlawful under Romanian or EU law. You agree not to use AI to promote or justify violence, hatred, or discrimination against individuals or groups based on race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, disability, age, or any other protected characteristic.

j. You agree not to use AI features to produce or disseminate illegal content, including but not limited to child sexual abuse material, content that promotes human trafficking, terrorism, or other serious crimes, or any content that violates public order or good morals as recognized under Romanian law and EU standards.

k. You agree not to use AI features to engage in fraudulent or deceptive practices, including but not limited to phishing, financial scams, identity theft, manipulation of reviews, fake testimonials, misleading advertising, or any activity that could mislead or harm consumers, business partners, or authorities.

l. You agree not to use AI features for automated decision-making that produces legal effects concerning individuals or similarly significantly affects them (within the meaning of GDPR Article 22), unless you have implemented all legally required safeguards, including human review, transparency, and the possibility to contest the decision, and you comply with all applicable legal requirements.

m. You agree not to use AI features to simulate, pretend, or conceal that content or communications are generated by a human when they are in fact generated by AI, where such practice would be misleading or unfair towards your clients, prospects, or other recipients. Where required by law or good practice, you agree to clearly inform your clients and users when they are interacting with chatbots, AI-generated messages, or automated decision systems.

n. You agree not to use AI features to provide individualized legal, medical, financial, or tax advice to third parties if you are not properly qualified and authorized to provide such advice under applicable Romanian and EU laws. Even if you are qualified, you accept that AI is only a tool and that you remain fully responsible for the professional advice you provide and for ensuring it complies with all applicable standards and regulations.

o. You acknowledge that AI output can sometimes be similar to existing content available on the internet or produced by other users, and that such similarity does not grant you any exclusive rights. You are responsible for checking that AI-generated content does not infringe third-party intellectual property rights, including copyrights, trademarks, and database rights.

p. You agree to use AI features only for lawful purposes in the countries where your business operates and where your clients are located. If AI use is restricted, prohibited, or subject to specific constraints in any jurisdiction where you operate or target users, you are responsible for complying with those local rules, including by limiting or disabling AI features for affected users or markets when necessary.

q. You agree that Kerrsid may implement technical and organizational measures to monitor the use of AI features, including automated systems and sampling reviews, for the purpose of ensuring compliance with these Terms, with this Exhibit B, and with applicable law, as well as for improving the stability and security of the Platform. Kerrsid may, at its sole discretion and where reasonably justified, limit, suspend, or disable AI features for your account or for specific Sub-Accounts in case of suspected misuse or violation of this policy.

r. You agree to promptly inform Kerrsid if you become aware of any misuse of AI features by your users or clients, or of any generated content that is clearly unlawful, harmful, or significantly non-compliant with this Exhibit. You agree to cooperate with Kerrsid to investigate and, where appropriate, to remedy such situations, including by removing or correcting problematic content and by adjusting your internal procedures.

s. To the maximum extent allowed by Romanian law and EU law, you agree to indemnify and hold Kerrsid harmless from and against any claims, damages, penalties, fines, losses, or costs (including reasonable legal and expert fees) arising out of or in connection with your use of AI features, including but not limited to claims related to data protection, intellectual property infringement, misinformation, defamation, discrimination, consumer protection, or any other breach of applicable legislation or of this Exhibit B.

t. You acknowledge and agree that Kerrsid may, at any time and at its sole discretion, modify, suspend, or discontinue any AI feature, temporarily or permanently, without being obliged to maintain specific AI capabilities or models. Any significant changes will be reflected in an updated version of these Terms, and your continued use of the Platform and AI features after such update constitutes your acceptance of the updated terms.

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